[rt-users] Using RT to manage todo lists for 30 people.

[Bob Goldstein]

Or, why not 3 queues -- for calls, projects, and misc?
Assign the relevant person as owner.  That way
you don't have to create/delete queues as people come and go.
An appropriate queury would separate them just fine.

  bobg

>I would do one queue per person with a custom field for
>calls/projects/misc. It could even be one queue if you
>base persmissions on ticket ownership.
>
>-Todd
>
>On Sun, Oct 03, 2004 at 09:10:08PM -0400, Dan MacNeil wrote:
>> 
>> 
>> I'm working with a social service organization that wants
>> to organize their work per person for about 30 people.
>> 
>> Is it practical to think of creating 2-3 queues each for 30 people.
>> 
>> The queues It would be something like:
>> 
>> 1)	calls-JohnS
>> 	projects-JohnS
>> 	misc-JohnS
>> 
>> 2)	calls-JaneJ
>> 	projects-JaneJ
>> 	misc-JaneJ
>> ....
>> 3)	calls-ZenaP
>> 	projects-ZenaP
>> 	misc-ZenaP
>> 
>> Is there other software that is closer to a group viewable todo list than
>> to a ticket system?
>> 
>> >From searching the list archive, it is possible to create a scrip that
>> auto-assigns a ticket in a particular queue to a particular person....
>> 
>> -- 
>> God has no hands or feet or voice except ours, and
>> through these, God works. (St. Teresa of Avila)
>> 
>> 
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>> 
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