[rt-users] Notify of new correspondence to ticket owner

[Ruslan U. Zakirov]

Jonathan Chen wrote:
>  
> Hello all,
> 
> I’m just wondering how others people are taking care of this little issue. 
Really don't see "issue".

> 
>  A requestor or CC person replies back to a ticket and asks for status…  RT does its job of adding the correspondence.   That’s it.
> 
> Problem or how should I proceed:   Whenever the requestor replies back to the ticket #, I want RT to email the owner that the ticket has been updated.
> 
> Possible solution:  On correspond notify owner?
> 
> Somehow I do not think the solution is right.
Why? I think people usually use this.

> 
> 
> -Using RT 3.0.12 
>