[rt-users] Request Tracker and configuration problem!!

[bill s]

Thank you all for your replies.
The installation is "complete", but I am having
configuration problems now.

When I do "http://localhost", I get a forbidden access
error and when I look at the apache error log, it says
something like "/" cannot be accessed.

I made the apache user "wwwrun" a member of "rt"
group.

I used "Fastcgi" module instead of "modperl1" with Apa
che 2.0 on Suse 9.1 Pro with "mysql" and "Postfix".
I changed some of the entries in RT_Siteconfig.pm, but
I didn't know what values to use for "WebPath",
"WebBaseURL". I set them to "/opt/rt3" and
"http://localhost" respectively.

I added a new "rt3.conf" file, just as it is mentioned
in the documents and included it in httpd.conf file.

I used "fastcgi" because two of the Perl modules -
"Request" and "DBI" - kept complaining that they need
"modperl" version < 1.99 (I have version 1.99.22) and
so could not be installed.

Could somebody tell me what am I doing wrong?

Thanks
Bill

--- Odhiambo Washington <wash at wananchi.com> wrote:

> * bill s <opensource22 at yahoo.com> [20041011 03:02]:
> wrote:
> > Hi all,
> > 
> > I was trying to install Request Tracker 3.2.2 on
> Suse
> > 9.1 Professional. The perl
> > modules for some reason do not install when try to
> > install them using CPAN. It spits messages like
> the
> > following. one of the messages is:
> > 
> > **********************************************
> > "Warning: prerequisite Test::Manifest 0.9 not
> found.
> > Writing Makefile for XML::RSS
> > ---- Unsatisfied dependencies detected during
> > [K/KE/KELLAN/XML-RSS-1.05.tar.gz]-----
> >     Test::Manifest
> > Shall I follow them and prepend them to the queue
> > of modules we are processing right now? [yes] no"
> > 
> > **********************************************
> > Why is CPAN not fetching and installing or fixing
> the
> > dependencies?
> > How do I fix them?
> 
> perl -MCPAN -e shell
> type "o conf init" and press enter
> 
> ..then choose/configure the default
> options/behaviour for the
> CPAN module. After that you type
> 
>  o conf commit
> 
> 
> > Did anybody install Request Tracker on Suse 9.1
> > successfully? 
> 
> It should install on almost all Unixes which have
> Perl
> without a problem. The only problems may come during
> configuration but
> not installation.
> 
> 
> > If so, which Apache module "mod_perl or fastcgi",
> did
> > you use?
> 
> Use any that you prefer. They all work!
> 
> 
> 
>         cheers
>        - wash 
>
+----------------------------------+-----------------------------------------+
> Odhiambo Washington                     . WANANCHI
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