[rt-users] Additional Statuses

[Scott Muller]

> I am attempting to add some additional status values (beyond: 
> new, open, rejected, etc.).
>  
> As indicated by the subject of this email I have located some 
> previous threads on this issue, and have tried modifying the 
> Queue_Overlay and creating a Queue_Local.pm file with altered 
> @STATUS array values.  However having done this the new 
> statuses are not appearing in the drop down lists for tickets.
>  
> Any suggestions appreciated.

Ben,

This is what I did. A smarter cookie may jump in and correct me !

in "lib/RT/Queue_Overlay.pm" I changed the following lines

@ACTIVE_STATUS = qw(new open stalled active);
@INACTIVE_STATUS = qw(resolved rejected deleted checked invoiced);

I also added/updated the comments just below

# $self->loc('checked'); # For the string extractor to get a string to
localize
# $self->loc('invoiced'); # For the string extractor to get a string to
localize

Then you can access the new status in scripts etc.
I think there is some more info at http://wiki.bestpractical.com

HTH

--

Scott Muller