[rt-users] Groups for Non Priviledged users

[Todd Chapman]

That sounds reasonable.

-Todd

On Fri, Oct 22, 2004 at 09:36:39AM -0400, Niranjan Patel wrote:
> I tried the other way.
> 
> In the file Admin/Elements/SelectNewGroupMembers I commented the line
> 
> $users->LimitToPrivileged();
> This will show all users in the selection box for members.
> 
> Now you can add and remove all non privileged users to the groups at will
> I just wanted to confirm that this should not be a problem going ahead with
> the workflow of RT.
> 
> Niranjan
> 
> -----Original Message-----
> From: Todd Chapman [mailto:rt at chaka.net] 
> Sent: Thursday, October 21, 2004 6:37 PM
> To: Niranjan Patel
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Groups for Non Priviledged users
> 
> Currently the RT interface only allows privileged users
> to be put in a group, but that doesn't mean it can't
> be done. There are 2 solution you might try:
> 
> 1. Use the RT API do add the users to the groups.
> 
> 2. Make them privileged, put them in the groups, and
> then take away privileges. They should still be in the
> groups.
> 
> -Todd
> 
> On Thu, Oct 21, 2004 at 04:18:21PM -0400, Niranjan Patel wrote:
> > Hello All,
> > 
> >             
> > 
> >  We have 2 offices which have their own Queues. For example each one has
> it
> > own IT Queue.
> > 
> >  I was thinking of creating of creating 2 different Queues say IT-Office1
> > and IT-Office2.
> > 
> >  Now in my system I will create 2 user groups and based on the location I
> > will add Users to that group.
> > 
> >  Each group will have permission to create ticket in their own respective
> > queue.
> > 
> >  I have 6 queues which will be common for at least 2 offices for now.
> > 
> >  
> > 
> >  Now the problem is I will have to make all users in the system Privileged
> > for this to work. Since Grouping is only allowed for privileged users
> > 
> >  Is there any way to group non privileged users? Or even customize the
> > system
> > 
> >  
> > 
> > regards
> > 
> > Niranjan Patel
> >  
> > 
> >  
> > 
> 
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> > 
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com