[rt-users] Silent Resolve

[Niels Bakker]

* mjoseff at yellowbrix.com (Matthew Joseff) [Fri 22 Oct 2004, 20:16 CEST]:
> Is there a way to resolve a ticket without sending the requestor 
> notification that said ticket has been resolved?  Using the "Basics"
> link and changing the drop down still notifies.

There's a scrip responsible for sending out notifications.  You can
remove it, or perhaps modify the trigger.

Alternatively, apply this patch to add an extra status "resolved(quiet)":
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch


	-- Niels.

-- 
Today's subliminal thought is: