[rt-users] Re: RT-Users Digest, Vol 7, Issue 69

Eduard Rushanian erushany at armdev.am
Mon Oct 25 02:17:18 EDT 2004


Hi,

you should edit $rtname in RT's Config (RT_Config.pm) and...
take into consideration following:
(cite from Jesse)
"Be warned, however, that changing this value will cause RT to stop
recognising
the Taglines in the subjects of old messages."



----- Original Message ----- 
From: <rt-users-request at lists.bestpractical.com>
To: <rt-users at lists.bestpractical.com>
Sent: Sunday, October 24, 2004 9:00 PM
Subject: RT-Users Digest, Vol 7, Issue 69


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> Today's Topics:
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>    1. Changing the subject (Christopher Welsh)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Sun, 24 Oct 2004 21:35:02 +1000
> From: Christopher Welsh <cpwe at deakin.edu.au>
> Subject: [rt-users] Changing the subject
> To: rt-users <rt-users at lists.bestpractical.com>
> Message-ID: <417B9366.8010508 at deakin.edu.au>
> Content-Type: text/plain; charset=us-ascii; format=flowed
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>
>
> Hi I just updated a job in a newly created queue. The reply was sent to
> the requester, but not the format I expected. The subject field had my
> domain in square brackets, as follows:
>
> [sjc.vic.edu.au#5] blah blah blah
>
>
> I'd rather it to be as follows:
>
> [Helpdesk Task #5 blah blah blah
>
>
> Can anyone suggest what setting I need to change to fix this?
>
>
> Thanks,
> Chris
>
>
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> End of RT-Users Digest, Vol 7, Issue 69
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