[rt-users] reject condition?

[Ruslan U. Zakirov]

Franz Georg Köhler wrote:
> Hello everyone,
> 
> 
> isn't there a pre-defined reject condition?
> 
> 
> What would be the easiest way of notifying requestors about rejected
> tickets (as the contributed scripts do for resolved tickets).
You don't need to write.
See results of the next SQL query.
select * from ScripConditions where ExecModule = 'StatusChange';

insert new record with your name and description and Argument = 'rejected'.

> 
> 
> Is it possible to deactivate autoresponders for certain queues?
See today ML archive.

> 
> 
> 
> 
> Best Regards,
> 
> Franz G. Köhler
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com