[rt-users] Installing QueueChange scrip

[Susan McConnell]

On Wed, 01 Sep 2004 17:54:49 +0400
"Ruslan U. Zakirov" <cubic at acronis.ru> wrote:

> Did you expect something different?

Yes, and sorry if I didn't make that clear. I expected a mail along the
lines of "Call xxx has been transferred to queue yyy" or similar.

> Did you read http://wiki.bestpractical.com/?FAQ ?

Yes.

> "This transaction appears to have no content" is described in Templates 
> section.

No it isn't. The closest thing there is "The 'resolve' Transaction has no
content", and the suggestion there is that AddLastCommentToMail may help.
The AddLastCommentToMail takes me to a few lines of Perl, with no clue as
to where this should be placed.

I was asking for help, and I seem to have annoyed you even though I have
tried to solve the problem myself. What should I have done to solve this
problem?

Thank you