[rt-users] Predefined or boilerplate responses?

[Jesse Vincent]

Yes. That functionality is built into RTFM.

On Sep 1, 2004, at 5:32 AM, Keith Edmunds wrote:

> In the Wiki under "Problems" there is the line "Predefined Replies - 
> How
> can we use predefied replies to solve the tickets?", but unfortunately 
> it
> is not a link. Can this be done within RT?
>
> Thanks
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