[rt-users] (newbie): Adding more Status options

[Todd Chapman]

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-Todd

On Tue, Sep 07, 2004 at 01:10:39PM -0500, Rimbert Rivera wrote:
> 
> We've been using RT for over 6 months and now we would like to customize
> it to our needs.  I am a newbie as far as customizing RT and only know
> very basic Linux so I'm hoping this question would be a good place to
> start.
> 
> How do I add more options in the Status field of a ticket?  I can see it
> is stored in the Tickets database, but I can't find where RT gets the
> options to display in the drop-down box.
> 
> We're running RT 3.0.6 on RedHat 9.0 with Perl 5.8.0, MySQL 4.0.16 and
> SendMail 8.12.8
> 
> - Rim
> 
> Rimbert Rivera
> Sr. Network Engineer
> COMTEX News Network
> rrivera at comtex.com
> (703) 820-2000
> Discover more about COMTEX at: http://www.comtex.com/
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