[rt-users] sending new email via rt

[Vivek Khera]

On Sep 7, 2004, at 1:07 PM, Shawn Guillemette wrote:

> We are using RT do deal with email sent to our support team. It would 
> be great if there was a way to send a new email message to the 
> customer using the same interface. Do you folks know if this is 
> possible? If so could you send me a link that would provide me with 
> more information on this task.
>

On most screens, there is a "create new ticket in ..." option.  use 
that.  we have a queue with no autoresponder on it to create those 
messages, then we move them to the appropriate queue, and just add 
correspondence as normal to start the conversation.