[rt-users] User Administration by Queue
Bob Goldstein
bobg at uic.edu
Fri Sep 10 16:17:44 EDT 2004
Not all notes get answered, this is a voluntary list.
You can purchase support if you choose.
However, most notes do get answered here, because this community
is very helpful, and I'll give you my advice.
A user's existence does not depend on being associated
with a queue. If you can "see" one user (e.g. name, email, phone),
you can see them all. You can restrict what privleges
a given queue adminstrator can assign to a user, but if
you want every admin to be able to 1) create users and
2) assign privs to his queue, then they are all going
to see all the users.
To me, your intended policy seems draconian. But oddly,
I run RT in a way that meets your needs (maybe). I run
multiple instances of RT -- separate databases, separate
web pages, separate customizations, separate sets of queues,
separate sets of users (but mostly shared code). I did this
not for privacy in your sense, but because I didn't want
one department messing with another accidently -- no
dueling customizations!
This might not work for you. Downsides:
1. More complex to install, maintain (and explain).
2. They really are separate, so you can't
transfer tickets from one instance to another.
If this is interesting, see the wiki under MultipleInstances.
Hope this helps.
bobg
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>I submitted this a few days back, but to no avail or help. Is there
>somewhere else I should be posting?
>
>
>
>-Sean Wilburn
>
>
>
> _____
>
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sean Wilburn
>Sent: Wednesday, September 08, 2004 9:19 AM
>To: 'Users of RT'
>Subject: [rt-users] User Administration by Queue
>
>
>
>I have RT3.2 up & running, and all is well, however I need to ask for help
>on user creation & viewing.
>
>
>
>As our company has multiple branches, I have created Queues for each of
>them. I have also created 1 user per Queue that is the Administrator of
>that particular Que. Each Queue admin needs to be able to add & disable
>their own users & have those users be automatically assigned to that Queue
>only, however we do not want them to be able to see or create users that are
>outside of their Que. The main issue is really that Queue-Admins should not
>be able to see existing users & their related data unless that user is
>assigned to their Que.
>
>
>
>I am hoping that someone has already tackled this issue, or at least got the
>ball rolling, and if not. here's the ball.
>
>
>
>Thanks in advance,
>
>Sean Wilburn
>
>Wilburn Consulting
>
>
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><p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
>style=3D'font-size:
>10.0pt;font-family:Arial;color:navy'>I submitted this a few days back, =
>but to
>no avail or help. Is there somewhere else I should be =
>posting?<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
>style=3D'font-size:
>10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
>style=3D'font-size:
>10.0pt;font-family:Arial;color:navy'>-Sean =
>Wilburn<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
>style=3D'font-size:
>10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
>
><div>
>
><div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
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>
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>
><p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
>style=3D'font-size:10.0pt;
>font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
>size=3D2
>face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'>
>rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] <b><span =
>style=3D'font-weight:
>bold'>On Behalf Of </span></b>Sean Wilburn<br>
><b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, =
>September 08,
>2004 9:19 AM<br>
><b><span style=3D'font-weight:bold'>To:</span></b> 'Users of RT'<br>
><b><span style=3D'font-weight:bold'>Subject:</span></b> [rt-users] User
>Administration by Queue</span></font><o:p></o:p></p>
>
></div>
>
><p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
>style=3D'font-size:
>12.0pt'><o:p> </o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>I have RT3.2 up & running, and all is well, =
>however I
>need to ask for help on user creation & =
>viewing.<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'><o:p> </o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>As our company has multiple branches, I have created =
>Queues
>for each of them. I have also created 1 user per Queue that is the =
>Administrator
>of that particular Que. Each Queue admin needs to be able to add & =
>disable
>their own users & have those users be automatically assigned to that =
>Queue
>only, however we do not want them to be able to see or create users that =
>are
>outside of their Que. The main issue is really that Queue-Admins should =
>not be
>able to see existing users & their related data unless that user is
>assigned to their Que.<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'><o:p> </o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>I am hoping that someone has already tackled this =
>issue, or
>at least got the ball rolling, and if not… here’s the =
>ball.<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'><o:p> </o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>Thanks in advance,<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>Sean Wilburn<o:p></o:p></span></font></p>
>
><p class=3DMsoNormal><font size=3D2 face=3DArial><span =
>style=3D'font-size:10.0pt;
>font-family:Arial'>Wilburn Consulting<o:p></o:p></span></font></p>
>
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>
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>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT wiki at http://wiki.bestpractical.com
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