[rt-users] Custom Fields in Templates

[Richard Ellis]

Hi Ruslan,

Thats close, but it extracts every single one and we only want two of
them. I'm in the process of editing the wiki to add the instructions I
have found that work.

Thanks

Rik

On Mon, 2004-09-13 at 16:22, Ruslan U. Zakirov wrote:
> Does it help?
> http://wiki.bestpractical.com/index.cgi?AddCustomFieldsValuesToMail
> 
> Richard Ellis wrote:
> > It's probably just me having a bad Monday, but I can't seem to get a
> > working syntax to extract a Custom Field value into a template, so that
> > we can personalise the reply.
> > 
> > The scrip on the wiki to extract them all works wonderfully, but we only
> > want two in the template.
> > 
> > {$Ticket->QueueObj->CustomFields(First_Name)}
> > 
> > just returns
> > 
> > RT::CustomFields=HASH(0x202f00c)
> > 
> > and attempts to get the value back are even less successful.
> > 
> > Anyone feel like helping me feel a little less dumb today?
> > 
> > Thanks
> > 
> > Rik
> > 
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
>