[rt-users] resolved message

Ed Davison bfdi533 at cbacc-security3.mccombs.utexas.edu
Tue Sep 14 13:22:23 EDT 2004


When I go to resolve a ticket, I get the default resolved template,
which is fine.  But, when I enter text into the "Message" field on the
screen, it does not show up in the resolved message to the user.

I have tried {$Ticket->Message} but that does not do it.

How do I get my message to appear in the template?  What RT field do I
need to insert to get it to show up?

Ed





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