[rt-users] Another Win32 Email Question

[Michael H. Brown]

I am getting closer I believe.  I am able to get rt-mailgate to check
the proper email account on our Exchange server and it sees that there
are messages.  However I am getting the following error after it checks
the mail:
 
fetchmail: removing stale lockfile
FETCHM~1: starting fetchmail 6.2.5 daemon
FETCHM~1: sleeping at Thu Sep 16 09:14:54 2004
FETCHM~1: awakened at Thu Sep 16 09:15:54 2004
1 message for rt at domain at mail.domain.com.
reading message rt at domain.com@mail.domain.com:1 of 1 (645 header octets)
(970
 body octets) .RT server error.
 
The RT server which handled your email did not behave as expected. It
said:
 
%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>
%#
%# (Except where explicitly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<%ARGS>
$message
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
use RT::Interface::Email;
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\%ARGS);
</%init>
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
% if ($status == -75 ) {
temporary failure
% }
%    elsif ($status == 1) {
ok
%        if ( $Ticket->Id ) {
Ticket: <% $Ticket->Id %>
Queue: <% $Ticket->QueueObj->Name %>
Owner: <% $Ticket->OwnerObj->Name %>
Status: <% $Ticket->Status %>
Subject: <% $Ticket->Subject %>
Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>
%        }
% }   else {
not ok - <%$error%>
% }
 
FETCHM~1: MDA returned nonzero status 75
 not flushed
FETCHM~1: sleeping at Thu Sep 16 09:16:32 2004
FETCHM~1: awakened at Thu Sep 16 09:17:32 2004
 
 This is my conf file:
 
#
# Please change all upper-case words to desired values,
# and save as "rt-mailgate.conf" 
#
poll mail.senexco.com proto imap:
username rt at domain.com password xxx mda
"c:/progra~1/ourInternet/common/perl/bin/perl.exe
c:/progra~1/ourinternet/reques~1/rt/bin/rt-mailgate.in --url
http://localhost:8284/ --queue GENERAL --action correspond"
 
I searched the archives again and cannot find any information on what to
do with the nonzero status.  Most people are getting status 127 anyway.
I'd love to get this working to replace our out dated tracking software.
Thanks in advance for any help.

 
 

Thanks, 
     mhb 

Michael H. Brown 
Network Administrator 
Senex Services Corp. 
317.613.3000 ext. 217 
brownmh at senexco.com 
http://www.senexco.com <http://www.senexco.com/>  

	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Michael
H. Brown
	Sent: Wednesday, September 15, 2004 4:39 PM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] Another Win32 Email Question
	
	

	Thanks to Autrijus for making the Windows port extremely easy to
install and configure! 
	I am having some problems getting RT to accept emails.  I have
RT installed on it's own box running Windows 2000 Server.  It will send
out email perfectly.  We have an Exchange 2000 server that handles all
of our email using SMTP and MAPI.  I seem to be missing something in the
instructions.  I've searched this list and wiki.bestpractical.com to no
avail.  I tried the following 2 configurations for fetchmail with no
real results:

	poll mail.domain.com proto MAPI: 
	username root password mypass mda
"c:/progra~1/ourInternet/common/perl/bin/perl.exe
c:/progra~1/ourinternet/reques~1/rt/bin/rt-mailgate.in --url
http://localhost:8284/ <http://localhost:8284/>  --queue GENERAL
--action correspond"

	And 
	poll mail.domain.com proto pop3: 
	username root password mypass mda
"c:/progra~1/ourInternet/common/perl/bin/perl.exe
c:/progra~1/ourinternet/reques~1/rt/bin/rt-mailgate.in --url
http://localhost:8284/ <http://localhost:8284/>  --queue GENERAL
--action correspond"

	What steps do I need to take to get RT to work with my Exchange
server?  
	If I need to use fetchmail where does the conf file go? 
	Which username and password is the conf file looking for?  The
root for RT or one that has admin privileges for the Exchange server.


	Thanks, 
	     mhb 

	Michael H. Brown 
	Network Administrator 
	Senex Services Corp. 
	317.613.3000 ext. 217 
	brownmh at senexco.com 
	http://www.senexco.com <http://www.senexco.com>  


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========================================================================================


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