[rt-users] Starting ticket numbering at a given number

[Jean-Michel Barbet]

Hi,

Currently evaluating RT and trying to have tickets created in it
in parallel with req...

=> How can I set RT to start numbering at a given number ?
    How is found the next number to use ?

(I tried to modify the id and EffectiveId for the last created ticket
  in the Tickets table but it does'nt work. Next ticket is created with
  previous next available number, not the one I set).

Jean-Michel BARBET.

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Jean-michel BARBET                    | Tel: +33 (0)2 51 85 84 86
Laboratoire SUBATECH Nantes France    | Fax: +33 (0)2 51 85 84 79
CNRS-IN2P3/Ecole des Mines/Universite | E-Mail: barbet at subatech.in2p3.fr
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