[rt-users] Reply to Requestors

[Jesse Vincent]

On Sep 27, 2004, at 5:07 AM, Alexander Harrington wrote:

> Hi
>
> We've got a 3.2.1 system running well but when we merge two or more 
> tickets relating to the same issue, clicking on Reply or Resolve only 
> seems to send email to the last requestor alphabetically in the list, 
> rather than all requestors as we had imagined.
>
> Is this the intended behaviour or do I have a scrip problem?

That's not the intended or expected behaviour.  What does the outgoing 
mail RT recorded look like?


> Cheers
>
> Alex
>
> -- 
> Alex Harrington - IT Support, Longhill High School
>
> t: 01273 304086 | e: alex at longhill.org.uk
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