[rt-users] Reply to Requestors

[Alexander Harrington]

> Perhaps you haven't granted yourself the right to see outgoing email or
> have turned off that option in the configuration file. Fixing that will
> help us debug your issue.

Neat feature - that's enabled now - here's the output of a reply to all requestors:

Subject: [longhill.brighton-hove.sch.uk #4543] Test
From: "Alex Harrington via RT" <support-comment at rt.longhill.brighton-hove.sch.uk>
Reply-To: support-comment at rt.longhill.brighton-hove.sch.uk
In-Reply-To: <rt-4543 at longhill.brighton-hove.sch.uk>
Message-ID: <rt-3.2.1-4543-22525-35.2.05595286909059 at longhill.brighton-hove.sch.uk>
Precedence: bulk
X-RT-Loop-Prevention: longhill.brighton-hove.sch.uk
RT-Ticket: longhill.brighton-hove.sch.uk #4543
Managed-by: RT 3.2.1 (http://www.bestpractical.com/rt/)
RT-Originator: alex at longhill.brighton-hove.sch.uk
To: james at longhill.brighton-hove.sch.uk, kris at longhill.brighton-hove.sch.uk, seb at longhill.brighton-hove.sch.uk
MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
X-RT-Original-Encoding: utf-8


TEST REPLY

however the message only ever makes it to the mailbox of the last requestor - in this case it will go to seb at longhill.brighton-hove.sch.uk

The server this is on uses sendmail to forward to the mail school Exchange server and was never problematic in the past - RT 2.x

The sendmail config is standard with the exception of a DS smarthost entry for the main server.

The main exchange server works as expected if I manually connect to it and send a message with more than one recipient.

Cheers

Alex