[rt-users] first time writing scrips, and having problems with auto-resolving and setting transation's timetaken

[Ruslan U. Zakirov]

hubert lubaczewski wrote:
> On Thu, Sep 30, 2004 at 12:36:06PM +0400, Ruslan U. Zakirov wrote:
> 
>>I'm not shure that you can set it without breaking RT calcs on this 
>>field, but anyway you can use low level call _Set.
> 
> 
> calling _Set returns (0, 'Immutable Object') and,  as far as i can see,
> is hardcoded into RT/Transaction_Overlay.pm
Ooops. '__Set' I mean, but you don't need it I think. Incorporate this 
directly into ticket's TimeTaken.

> 
> 
>>you can incorporate this global scrip into your action.
> 
> 
> this is what i'll most probably do.
> 
> depesz
>