[rt-users] How to suppress copy of requestor reply going back to requestor?

[Lars Eilebrecht]

According to Russell:

> # By default, RT doesn't notify the person who performs an update, as they
> # already know what they've done. If you'd like to change this behaviour,
> # Set $NotifyActor to 1
> 
> Set($NotifyActor, 0);

Well, this works, but also results in the owner of a ticket not
receiving correspondence added by himself.

What I'm trying to configure is this:

 - on correspond from requestor              -> notify ticket owner
 - on correspond from owner (or other admin) -> notify ticket owner
                                                and requestor

I added the script "On Transaction Notify Owner with template Transaction",
but that doesn't seem to help if $NotifyActor is disabled.

ciao...
-- 
Lars Eilebrecht
lars at eilebrecht.net