[rt-users] Different autoreply if the ticket is created via email

[Mai Le]

Hi All,
 
How do I tell RT to send out a different autoreply if it detects that
the ticket was created via email ?  I'm running RT 3.4.1.  I probably
would need to delete the global autoreply scrip but I need some pointers
on how to set custom conditions on the 2 autoreply scrips (1 for web
creation and 1 for the email creation).
 
Any help would be greatly appreciated.


CONFIDENTIALITY NOTICE: The information contained in this message and
or attachments is intended only for the person or entity to which it is
addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination, copying, or other use of this
information by persons or entities other than the intended recipient is
prohibited. If you received this e-mail or its attachments in error, 
please contact the sender and delete the material from any system and 
destroy any copies.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050405/22bb1064/attachment.htm>