[rt-users] Notifying another user of the ticket

Norton, Ian i.norton at lancaster.ac.uk
Fri Apr 8 04:15:13 EDT 2005


Hi Andrew,

If the other user can own the ticket, assign the ticket to that user and
use the "On Owner Change Notify Owner with 
template Owner Change" Scrip.  I think that's a default under RT 3.4.1.

Regards, Ian.

> _____________________________________________ 
> From: 	rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]  On Behalf Of Andrew
> Xenides
> Sent:	08 April 2005 06:26
> To:	rt-users at lists.bestpractical.com
> Subject:	[rt-users] Notifying another user of the ticket
> 
> Hi
> 
> If a user  has a ticket, and wants another user to look  at it, how
> can they bring it to the other persons attention?
> 
> Andrew Xenides
> Web Developer
> EscapeNet 
> 465 South Road
> Keswick SA 5035
> T: (08) 8292 5200
> F: (08) 8292 5299
> E: andrew at staff.esc.net.au
> W: http://www.esc.net.au
> 
>  << File: ATT2803641.txt >> 



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