[rt-users] Re: Cc upon ticket creation rather than future updates...

[Rick Russell]

jay alvarez wrote:

 >   Is there a way to send a carbon copy upon creation
 > of a ticket to a certain email address rather than
 > receiving just the next future update/s??


Make a copy of your favorite notification template as a new template 
with your special To: address at the top

   To: tracking at mysite.site
   <a template of your choice>

Then create a scrip:

   Condition: On Create
   Action: Notify Other Recipients
   with Template: My_Tracking_Template

Rick R.

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