[rt-users] Scrip questions

[Jesse Vincent]

Stephen Turner wrote:
> A couple of questions about scrips:
>
> - is it possible to write a scrip with a 'user-defined' action that
> sends mail? I'd like to write a scrip that autoreplies to requestors and
> also updates a custom field on the ticket.

Hm. not trivially. But. as a horrible, horrible hack, you can stick code
to do it in the html template that's being sent.

> - is the order in which scrips execute predictable? So if I want scrip G
> to be dependent on something that scrip F does, can I ensure that G will
> always execute after F?

Not currently. That _will_ be true after the planned scrips rewrite.


> Thanks,Steve
>
>
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
>
> sturner at mit.edu
>
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