[rt-users] Notifying Owners and AdminCcs without duplication

[Vivek Khera]

On Apr 14, 2005, at 3:36 PM, Julian C. Dunn wrote:

> I am fielding user complaints about the same issue described here:
>
> http://marc.theaimsgroup.com/?l=rt-users&m=108981445015303&w=2
>
> Looking through the archives, there was no response to Brett's query at
> the time. Can anyone advise if there is a solution to this issue?

Not sure why your searches didn't pull up the answer, but at the end of  
the above message he ponders a "notify Owner and AdminCC" scrip, which  
is exactly the right solution:

insert into  
scripactions(name,description,execmodule,argument,creator,created,lastup 
datedby,lastupdated) values ('Notify Owner and AdminCc','Sends mail to  
owner and AdminCCs','Notify','Owner,AdminCc',1,now(),1,now());

insert into  
scripactions(name,description,execmodule,argument,creator,created,lastup 
datedby,lastupdated) values ('Notify Owner and AdminCc as  
Comment','Sends mail to owner and AdminCCs as  
comment','NotifyAsComment', 'Owner,AdminCc',1,now(),1,now());


Then adjust your queue to run one of these scrips instead of the two  
individual scrips.


Vivek Khera, Ph.D.
+1-301-869-4449 x806

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 2476 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050415/bc0431ca/attachment.bin>