[rt-users] Including Attachment on owner change?

[Stephen Turner]

At Wednesday 4/20/2005 09:50 AM, Joseph_Micciche at Progressive.com wrote:
>I need to get the attachment to the Owner on owner change, in the email
>they get letting them know they have been assigned a ticket. Has anyone
>else done this?
>
>Thanks.
>
>joe

Joe,

What attachment are you referring to? Is this something that is part of the 
earlier history of your tickets? As Ruslan mentioned, the owner-change 
transaction has no associated attachment.

Steve