[rt-users] Customer Survey

[Jay R. Ashworth]

On Wed, Apr 20, 2005 at 09:18:47AM -0500, Peter Barton wrote:
> Is there an addon/contrib program that can be set up to periodically
> send out a customer survey to the requestor of a ticket?  
> 
> I need to start tracking my tech support's efficiency and this seems to
> be the best way of going about it.

One approach that comes to mind is to create a Unix script that sends
out such a survey, with an appropriately forged return address, and
have your ticket-close scrip schedule it with "at(1)" for a few days
later...

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

      If you can read this... thank a system administrator.  Or two.  --me