[rt-users] Re: Changing example.com to my domain

Anya Figlin afiglin at pictage.com
Fri Apr 29 12:11:59 EDT 2005


Have you restarted Apache? 
    $ service httpd restart

-anya

On Fri, 2005-04-29 at 12:00 -0400, rt-users-
request at lists.bestpractical.com wrote:
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> Today's Topics:
> 
>    1. Changing example.com to my domain (Vicki Stanfield)
>    2. How to display CustomField-values in "at a glance" ?
>       (Rainer Duffner)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Fri, 29 Apr 2005 10:13:36 -0500
> From: Vicki Stanfield <vicki at progeny.com>
> Subject: [rt-users] Changing example.com to my domain
> To: rt-users at lists.bestpractical.com
> Message-ID: <42724F20.4060200 at progeny.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> Evidently when I installed RT, I forgot to change the example.com domain 
> to my domain name. I have changed it now in the RT_SiteConfig.pm file, 
> but apparently this file does not get reread each time a connection is 
> made to rt since the rt session still says RT for example.com in the 
> upper left corner. I looked at the VirtualHost setup in apache to ensure 
> that it didn't specify example.com, and it doesn't. I shows the following:
> 
> <VirtualHost 192.168.1.102:80>
>        ServerName moe.mydomain.com
>        DocumentRoot /opt/rt3/share/html
>        AddDefaultCharset UTF-8
>        TimeOut 900
> 
>        PerlModule Apache::DBI
>        PerlRequire /opt/rt3/bin/webmux.pl
> 
>        <Location />
>                SetHandler perl-script
>                PerlHandler RT::Mason
>        </Location>
> </VirtualHost>
> 
> What do I have to do to reset example.com to mydomain.com?
> 
> Vicki
> 
> 
> ------------------------------
> 
> Message: 2
> Date: Fri, 29 Apr 2005 17:47:10 +0200
> From: Rainer Duffner <rainer at ultra-secure.de>
> Subject: [rt-users] How to display CustomField-values in "at a glance"
> 	?
> To: rt-users at lists.bestpractical.com
> Message-ID: <427256FE.1060309 at ultra-secure.de>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> Hi,
> 
> I managed to display non-custom-field values in these areas, but what is 
> the right way to access them ?
> 
>         Format => "'<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
> '<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', 
> Requestors, CustomField.Kundenname, QueueName, Priority, ExtendedStatus",
> 
> ...
> 
> "Requestors" is displayed (after I figured out the name, from the 
> ColumnMap-file), but nothing from the custom-field.
> 
> This doesn't work for me:
> http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch
> Does it still apply to the current RT-version?
> 
> 
> 
> cheers,
> Rainer
> 
> 
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> End of RT-Users Digest, Vol 13, Issue 106
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