[rt-users] Custom Status

[Bruce Rudd]

No.  I could not find any details on how to do this either.

Regards,
Bruce Rudd
Solutions Engineer
DataDirect Technologies
www.DataDirect.com

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-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: Monday, August 01, 2005 9:16 PM
To: Bruce Rudd
Cc: Paul Crossman; Thomas Sibley; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Status

On Mon, Aug 01, 2005 at 06:28:07PM -0400, Bruce Rudd wrote:
> I have tried adding
> 
> @ACTIVE_STATUS = qw(new open stalled pending);
> @INACTIVE_STATUS = qw(resolved rejected deleted);
> @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
> 
> As well as
> 
> @DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);
> @DEFAULT_INACTIVE_STATUS = qw(resolved rejected deleted);
> @DEFAULT_STATUS = (@DEFAULT_ACTIVE_STATUS, @DEFAULT_INACTIVE_STATUS);
> 
> to rt3/etc/RT_SiteConfig.pm and have restarted httpd and the "pending'
> status is not showing up.
> 
> What am I leaving out or doing wrong???
> 

Did you delete the mason cache?