[rt-users] Making a custom field entry mandatory

[Rabbie Zalaf]

Hi all,

I was wondering if it is possible to make it so that a staff member cannot
submit a ticket without entering data into a specific custom field.

We have a queue where the  users telephone number is included in the ticket
and I want to make it mandatory to take a customers telephone number before
the staff member submits the ticket.

Any help appreciated.

Thanks.

Rabbie.