[rt-users] RT 3.2.2 -> 3.4.3 problem.
Luiz Henrique Ozaki
luiz at eaprender.com.br
Tue Aug 16 14:43:01 EDT 2005
Luiz Henrique Ozaki wrote:
>Ive upgraded my 3.2.2 version to 3.4.3, Ive instaled all the 3.4.3
>dependencies.
>
>Accessing http://helpdesk34.test.net/Ticket/Display.html?id=150 Im
>getting:
>Could not load ticket 372
>
>Browsing the users im getting
>Couldn't load user ''
>
>Using:
>Apache/2.0.53 (FreeBSD) PHP/5.0.3 mod_perl/1.99_18 Perl/v5.8.5
>
>
>
Ive made a fresh install with make install, droped the database and
created a new one instalation but Im getting the same problem.... Its
not a upgrade problem...
Here goes more details:
Perl v5.8.5 under freebsd
Apache::Access v0.01;
Apache::Connection v0.01;
Apache::Const v0.01;
Apache::DBI v0.94;
Apache::Filter v0.01;
Apache::Log v0.01;
Apache::Module v0.01;
Apache::RequestIO v0.01;
Apache::RequestRec v0.01;
Apache::RequestUtil v0.01;
Apache::Response v0.01;
Apache::ServerRec v0.01;
Apache::ServerUtil v0.01;
Apache::Session v1.6;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::Lock::Null v1.01;
Apache::Session::Postgres v1.01;
Apache::Session::Serialize::Base64 v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::Postgres v1.03;
Apache::Status v3.00;
Apache::SubRequest v0.01;
Apache::URI v0.01;
Apache::Util v0.01;
APR v0.01;
APR::Brigade v0.01;
APR::Bucket v0.01;
APR::Const v0.01;
APR::Date v0.01;
APR::Pool v0.01;
APR::Table v0.01;
APR::URI v0.01;
APR::Util v0.01;
AutoLoader v5.60;
base v2.06;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.22;
Carp v1.03;
CGI v3.05;
CGI::Cookie v1.24;
CGI::Util v1.5;
Class::Container v0.11;
Class::Data::Inheritable v0.02;
Class::ReturnValue v0.52;
constant v1.04;
Cwd v2.19;
Data::Dumper v2.121;
Date::Format v2.22;
Date::Parse v2.27;
DBD::Pg v1.43;
DBI v1.48;
DBIx::SearchBuilder v1.31;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.11;
Devel::StackTraceFrame v0.6;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v2.01;
Encode::Alias v2.00;
Encode::Config v2.00;
Encode::Encoding v2.00;
Errno v1.09;
Exception::Class v1.19;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
Fcntl v1.05;
fields v2.03;
File::Basename v2.73;
File::Glob v1.03;
File::Path v1.06;
File::Spec v0.87;
File::Spec::Unix v1.5;
File::Temp v0.14;
FileHandle v2.01;
HTML::Entities v1.27;
HTML::Mason v1.28;
HTML::Mason::ApacheHandler v1.69;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.38;
HTML::Scrubber v0.08;
I18N::LangTags v0.33;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.102 ;
IO::Lines v2.103 ;
IO::Scalar v2.105 ;
IO::ScalarArray v2.103 ;
IO::Seekable v1.09;
IO::Wrap v2.102 ;
IO::WrapTie v2.102 ;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.14;
locale v1.00;
Locale::Maketext v1.09;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.46;
Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.10;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.64;
Mail::Field v1.64;
Mail::Field::AddrList v1.64;
Mail::Field::Date v1.64;
Mail::Header v1.64;
Mail::Internet v1.64;
MIME::Base64 v3.05;
MIME::Body v5.415;
MIME::Decoder v5.415;
MIME::Entity v5.415;
MIME::Field::ContDisp v5.415;
MIME::Field::ConTraEnc v5.415;
MIME::Field::ContType v5.415;
MIME::Field::ParamVal v5.415;
MIME::Head v5.415;
MIME::Parser v5.415;
MIME::QuotedPrint v3.03;
MIME::Tools v5.415;
MIME::Words v5.415;
mod_perl v1.9918;
ModPerl::Const v0.01;
Module::Versions::Report v1.02;
overload v1.01;
Params::Validate v0.76;
POSIX v1.08;
re v0.04;
Regexp::Common v2.118;
Regexp::Common::delimited v2.103;
RT v3.4.3;
RT::Interface::Email v1.02;
Scalar::Util v1.14;
SelectSaver v1.00;
Socket v1.77;
Storable v2.13;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.05;
Text::Autoformat v1.12;
Text::Quoted v1.8;
Text::Reform v1.11;
Text::Tabs v98.112801;
Text::Template v1.44;
Text::Wrapper v1.000;
Time::HiRes v1.65;
Time::JulianDay v2003.1125;
Time::Local v1.1;
Time::ParseDate v2003.1126;
Time::Timezone v2003.0211;
Time::Zone v2.22;
utf8 v1.04;
vars v1.01;
Want v0.07;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress RT_CommentAddressNotSet
RT::CorrespondAddress RT_CorrespondAddressNotSet
RT::DatabaseHost localhost
RT::DatabaseName rt34
RT::DatabasePassword /Password not printed/
RT::DatabaseRTHost localhost
RT::DatabaseType Pg
RT::DatabaseUser rt_user
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of example.com Ticket #%s":;
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyRequestsLength 10
RT::MyTicketsLength 10
RT::Organization example.com
RT::OwnerEmail root
RT::RTAddressRegexp ^rt\@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone US/Eastern
RT::UseFriendlyFromLine 1
RT::VERSION 3.4.3
RT::VarPath /opt/rt3/var
RT::WebBaseURL http://localhost
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebURL http://localhost/
RT::rtname example.com
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=freebsd, osvers=5.3-release, archname=i386-freebsd-64int
uname='freebsd freebsd.org 5.3-release freebsd 5.3-release #0: fri oct 15 12:04:25 pdt 2004 kris at freebsd.org:usrsrcsysmagickernelpath i386 '
config_args='-sde -Dprefix=/usr/local -Darchlib=/usr/local/lib/perl5/5.8.5/mach -Dprivlib=/usr/local/lib/perl5/5.8.5 -Dman3dir=/usr/local/lib/perl5/5.8.5/perl/man/man3 -Dman1dir=/usr/local/man/man1 -Dsitearch=/usr/local/lib/perl5/site_perl/5.8.5/mach -Dsitelib=/usr/local/lib/perl5/site_perl/5.8.5 -Dscriptdir=/usr/local/bin -Dsiteman3dir=/usr/local/lib/perl5/5.8.5/man/man3 -Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv -Uinstallusrbinperl -Dcc=cc -Doptimize=-O -pipe -Duseshrplib -Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y -Duse64bitint'
hint=recommended, useposix=true, d_sigaction=define
usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=define use64bitall=undef uselongdouble=undef
usemymalloc=y, bincompat5005=undef
Compiler:
cc='cc', ccflags ='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include',
optimize='-O -pipe ',
cppflags='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include'
ccversion='', gccversion='3.4.2 [FreeBSD] 20040728', gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='cc', ldflags ='-Wl,-E -L/usr/local/lib'
libpth=/usr/lib /usr/local/lib
libs=-lm -lcrypt -lutil -lc
perllibs=-lm -lcrypt -lutil -lc
libc=, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version=''
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' -Wl,-R/usr/local/lib/perl5/5.8.5/mach/CORE'
cccdlflags='-DPIC -fPIC', lddlflags='-shared -L/usr/local/lib'
Any help ??
Thanks
--
[]'s
Luiz Henrique Ozaki <luiz at eaprender.com.br>
0xC842A83F KEYID
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