[rt-users] RT 3.4 with weird HTML within Ticket headers

[Scott Frisbie]

I've been experiencing this,too. Haven't seen any replies or anything to
indicate anyone else had seen it. (At least it doesn't show up on
outgoing emails !) I'm trying to follow Jesse's advice and upgrade my
RTIR. While trying to upgrade to  RTIR 1.1-TESTING from rtir 1.0.5 , I'm
getting this:
# perl Makefile.PL

 Using RT configurations from /opt/rt3/lib/RT.pm:
./etc   => /opt/rt3/local/etc/IR
./html  => /opt/rt3/share/html
./lib   => /opt/rt3/local/lib
For first-time installation, type 'make initdb'.
The 'description' method does not exist in the 'inc' path!
Please remove the 'inc' directory and run Makefile.PL again to load it.

If I remove the 'inc' directory, and run Makefile.PL again, I get this:
# perl Makefile.PL

Can't locate inc/Module/Install.pm in @INC (@INC
contains: /usr/lib/perl5/5.8.5/i586-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl .) at Makefile.PL line 1.
BEGIN failed--compilation aborted at Makefile.PL line 1.

Does Install.pm need to be put somewhere else?

sf

RT 3.4.3
RTFM 2.1-TESTING
RTIR 1.0.5
SuSE 9.2
Apache2
MySQL 4.0.21



On Display of a Ticket, HTML within the ticket headers. e.g.
  
  Subject:  Develop Updates system<A HREF="/rt/RTIR/Tools/Lookup.html?
ticket=963&type=handle&q=MIME-">MIME-</A>Version: 1.0<A
HREF="/rt/RTIR/Tools/Lookup.html?
ticket=963&type=handle&q=X-">X-</A>Mailer: <A
HREF="/rt/RTIR/Tools/Lookup.html?
ticket=963&type=handle&q=MIME-">MIME-</A>tools 5.411 (Entity 5.404)
  



On Mon, 2005-05-23 at 16:05 -0400, Jesse Vincent wrote:
> 
> 
> On Mon, May 23, 2005 at 03:57:21PM -0400, Ben Blakely wrote:
> > Hello All,
> > 
> > I have recently upgraded to RT 3.4 with RTIR, from 3.2.1. Ive noticed
> > now that all tickets had weird HTML type syntax within the ticket
> > headers... Is this normal - I wasnt experiencing this with the RT
> > instance I had before. Here is what im seeing, any insight would be
> 
> Are you running RTIR 1.1.x? 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
-- 
Thanks!
Scott Frisbie (Friz) 8^)
scottf at eAcceleration.com

--
You may dispense with the pleasantries, Commander.
I'm here to put you back on schedule.
            Darth Vader, Return of the Jedi
--