[rt-users] Custom condition on requestors change of a new ticket

Eberhard Mühlfeld e.muehlfeld at isv-gmbh.de
Thu Aug 18 04:52:49 EDT 2005


Hello!
I am not very familiar with perl and now I have a problem to let RT 
react on a requestors change of a new ticket.
I am not able to define the condition in a scrip to let RT send a mail 
to the new requestor of a ticket with the status 'new'
Thanks for all your help in advance.
Eberhard

-- 
Eberhard Mühlfeld
ISV m.b.H.
Am Treptower Park 75
12435 Berlin

Tel.:   +49 30 53433414
E-Mail: support at isv-gmbh.de




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