[rt-users] Can one assign task owners within email request?

[Matt England]

At 7/28/2005 08:25 AM, Drew Barnes wrote:
>Matt England wrote:
>>Does RT provide a means for a requester to assign an owner (assuming said 
>>requester has privileges to do so) of the task being requested in the 
>>email itself?
>Wiki, wiki, wiki.
>http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

Ok, thanks for the reference.  I'm trying to get a few more details per 
this wiki page:

Per the attached screen shot (in hopes that this email list accepts 
attachments), what am I supposed to set Condition, Action, Template, and 
Stage fields (and any other fields for that matter) to get this mechanism 
(setting the Owner via the inbound email upon task creation) to 
work?  Could these settings be the reason for my failures?  Maybe something 
else?  Is there something I'm missing?  This wiki page doesn't appear to 
address my level of newbie-admin capabilities.

So far my attempts have not worked; the owner of a created task via email 
does not get set when I put a "Set-Owner: MattEngland" string at the 
beginning of my inbound email.

-Matt 
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