[rt-users] RT decides to change my query

Chris Benard chris at highlandclinic.com
Thu Aug 25 11:05:55 EDT 2005


This is my query I'm trying to do:
(
   Status = 'new'
   OR
   Status = 'open'
)
AND
(
   (
     Owner = 'cbenard'
   )
   OR
   (
     Queue = 'General'
     AND
     (
       Owner = 'cbenard'
       OR
       Owner = 'Nobody'
     )
   )
)

RT changes my query to say AND, instead of OR after the owner of 
cbenard.  I've formatted this SEVERAL ways, but none seem to work. 
Here's what I'm trying to do:  I want to see all tickets in all queues 
that are owned by me, and I want to see all tickets in General owned by 
me or Nobody.  The only status on any of the tickets that I want to see 
is open and new.

Thanks,
Chris Benard
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