[rt-users] MIME issues with Subject in RT-RT interaction

[Ruslan Zakirov]

http://wiki.bestpractical.com/index.cgi?GetSoftwareVersions

On 8/29/05, Atro Tossavainen <atossava at cc.helsinki.fi> wrote:
> Hello,
> 
> We've just noticed that emails are lost between two separate instances
> of RT when the Subject line contains national special characters or
> indeed anything that causes the Subject to be converted between the
> actual text and its MIME representation.
> 
> The problem seems to be caused by the conversion back from the MIME
> representation adding an extra space that usually happens in the middle
> of a ticket ID, breaking the ticket ID.  If the two RT addresses that
> are corresponding with each other are the main addresses for their
> respective queues, the only problem is that a new ticket is generated.
> If either of the two addresses are comment aliases, we get a "comment
> aliases require a TicketID to work on" and the only place the mail
> shows up in is the root mailbox of the server that rejected the request
> with a broken ticket ID.
> 
> Is there a way to get the MIME conversion not to add spurious spaces?
> 
> --
> Atro Tossavainen (Mr.)               / The Institute of Biotechnology at
> Systems Analyst, Techno-Amish &     / the University of Helsinki, Finland,
> +358-9-19158939  UNIX Dinosaur     / employs me, but my opinions are my own.
> < URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS
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-- 
Best regards, Ruslan.