[rt-users] [Fwd: Multiple email addresses for a single login name]

[Kyle Balling]

Hello RT world,

    I am in a jam. This is the situation:  I have configured RT to 
authenticate users on our NIS server. So,  when email is submitted, a  
valid username is created by chopping the email address in two (i.e. 
joe at domain.com becomes user 'joe' with email joe at domain.com). This lets 
new users login correctly to rt with their NIS password. So it is 
important to create users like that.

   Here is the problem: Joe also has another email acount, 
joe at blah.org, and when he sends mail to RT from this e-mail address he 
gets a error message back and no ticket is created. RT recognizes 
joe at blah.org as a new address and tries to create a user. When it gets a 
username from his email, 'joe', and tries to create a new user, it 
cannot because a user 'joe' already exists. I need to fix this problem.

   How can I make RT realize that if a new email address has the same 
username as an existing one, then it should assume it belongs to that 
user? Then it can add that new address to the existing user or overwrite 
the existing users old email. Of course we will assume that there are no 
users with conflicting email adresses (i.e. user1 has email 
bob at domain.com and user2 has email bob at otherdomain.com). It is safe to 
say that all email addresses with the same username belong to the same user

Which also brings up the topic of assigning multiple email addresses to 
one user, but it is not neccesary. I only need this to happen when a 
user is created on email submission and skip new user creation if the 
username already exists.

Thanks in advance,
Kyle Balling
SCI Institute,
Universtiy of Utah