[rt-users] Resolving ticket without sending outgoing email to requestors

[Drew Barnes]

http://wiki.bestpractical.com/index.cgi?OnResolveOnce

Davin Flatten wrote:
> Hello-
>
> Is there anyway to resolve a ticket without sending the requesters a 
> confirmation email.  It works fine if the user responds with a further 
> issue on the ticket and the ticket is opened, but our nicer users 
> might reply to the resolved email with 'Thanks!' which reopens the 
> ticket.  We try to resolve it again, and again 'Thanks!'.  Is there a 
> way you can suppress this email and still resolve the ticket?
>
> Thanks,
> Davin Flatten
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati