[rt-users] SendEmail.pm line 256 error - permission denied

[MOFLO -]

Hi all,

New install of webrt 3.4.4 from rpm package. All works fine except for 
sending email from webrt back to ticket requestors.

We are running:
Linux 2.6.14-1.1637_FC4smp
webrt 3.4.4
sendmail-8.13.4-2
perl 5.8.6
DBIx::SearchBuilder v1.27
Apache/2.0.54
ModPerl::Const v2.000001
mysql  4.1.14


>From rt.log
[Fri Dec  2 06:08:36 2005] [info]: 
<rt-3.4.4-2419-1133503716-1449.13-3-0 at cranite.com> #13/138 - Scrip 3  
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:237)
[Fri Dec  2 06:08:36 2005] [crit]: 
<rt-3.4.4-2419-1133503716-1449.13-3-0 at cranite.com>Could not send mail. 
-Permission denied at 
/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm line 256.

Stack:
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:256]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:102]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/ScripAction_Overlay.pm:241]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Scrip_Overlay.pm:507]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Scrips_Overlay.pm:192]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Transaction_Overlay.pm:170]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Record.pm:1431]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Ticket_Overlay.pm:720]
  [/usr/lib/perl5/vendor_perl/5.8.6/RT/Interface/Email.pm:751]
  [/var/www/rt3/REST/1.0/NoAuth/mail-gateway:58]
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:261)
[Fri Dec  2 06:08:36 2005] [info]: 
<rt-3.4.4-2419-1133503716-1449.13-3-0 at cranite.com> sent To: 
moflo1 at hotmail.com Cc:  Bcc:  
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:297)
[Fri Dec  2 06:08:36 2005] [info]: 
<rt-3.4.4-2419-1133503716-20.13-4-0 at cranite.com> #13/138 - Scrip 4  
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:237)
[Fri Dec  2 06:08:36 2005] [info]: 
<rt-3.4.4-2419-1133503716-20.13-4-0 at cranite.com> No recipients found. Not 
sending.
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Action/SendEmail.pm:249)
[Fri Dec  2 06:08:36 2005] [info]: Ticket 13 created in queue 'General' by 
moflo1 at hotmail.com 
(/usr/lib/perl5/vendor_perl/5.8.6/RT/Ticket_Overlay.pm:730)


Line 256 of SendEmail.pm simply calls sendmail with arguments. See below.

    254     if ( $RT::MailCommand eq 'sendmailpipe' ) {
    255         eval {
    256             open( MAIL, "|$RT::SendmailPath $RT::SendmailArguments" 
) || die $!;
    257             print MAIL $MIMEObj->as_string;
    258             close(MAIL);
    259         };
    260         if ($@) {
    261             $RT::Logger->crit( $msgid . "Could not send mail. -" . 
$@ );
    262         }

>From the RT_SiteConfig.pm

# Note that you should remove the '-t' from $SendmailArguments
# if you use 'sendmail' rather than 'sendmailpipe'
Set($MailCommand , 'sendmailpipe');
# $SendmailArguments defines what flags to pass to $Sendmail
# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand 
above.
# If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments
# These options are good for most sendmail wrappers and workalikes
#Set($SendmailArguments , "-oi -t");
# These arguments are good for sendmail brand sendmail 8 and newer
Set($SendmailArguments,"-oi -t -ODeliveryMode=b -OErrorMode=m");
# If you selected 'sendmailpipe' above, you MUST specify the path
# to your sendmail binary in $SendmailPath.
# !! If you did not # select 'sendmailpipe' above, this has no effect!!
Set($SendmailPath , "/usr/sbin/sendmail");

Permission on Action .pm files

-rw-r--r--  1 root root  3556 Jun  1  2005 AutoOpen.pm
-rw-r--r--  1 root root  3802 Feb  1  2005 Autoreply.pm
-rw-r--r--  1 root root 39981 May  9  2005 CreateTickets.pm
-rw-r--r--  1 root root  4998 Jun  7 14:56 EscalatePriority.pm
-rw-r--r--  1 root root  5267 Jul 12 09:22 Generic.pm
-rw-r--r--  1 root root  2634 Feb  1  2005 NotifyAsComment.pm
-rw-r--r--  1 root root  5395 Jun 16 09:39 Notify.pm
-rw-r--r--  1 root root  3749 Feb  1  2005 RecordComment.pm
-rw-r--r--  1 root root  3805 Feb  1  2005 RecordCorrespondence.pm
-rw-r--r--  1 root root  3382 Feb  1  2005 ResolveMembers.pm
-rw-r--r--  1 root root 25110 Jul 12 09:22 SendEmail.pm
-rw-r--r--  1 root root  2655 Feb  1  2005 SetPriority.pm
-rw-r--r--  1 root root  2906 Feb  1  2005 UserDefined.pm


I tried setting SendEmail.pm with -rwx-r-xr-x  apache apache but it made no 
difference.  All other actions work perfectly with above permissions.


Thanks for any insight in advance.