[rt-users] RT 3.4.4 , ACLs and privacy

Ruslan Zakirov ruslan.zakirov at gmail.com
Sat Dec 3 19:03:35 EST 2005


On 12/4/05, Maxime Levasseur <maxime.levasseur at b3g-telecom.com> wrote:
> Todd Chapman wrote:
> > Does RightsMatrix think they have the right before, but not
> > after?
> >
> > On Sat, Dec 03, 2005 at 09:13:54PM +0100, Maxime Levasseur wrote:
> >
> >>>Giving the requestor role the rights they need should fix that.
> >>>
> >>
> >>This is my point Todd : )
> >>
> >>Requestor role rights level is ok from my point of view : See Queue +
> >>Show ticket + Reply to ticket are granted .. and the ticket is saw by
> >>the requestor except when is owned by anybody else
> >>
> >>i' m lost :(
> >
> >
>
> I'm a little bit less lost now but my problem isn't solved.
> My problem is here, i have this ACL for my queue :
>
> A- System Groups / Privileged : Create ticket - Reply to ticket - See queue
> B- Roles / Requestor Rights => See Queue - Show ticket - Reply to ticket
> C- User Defined groups / Customers ==> See Queue - Create tickets.
>
> Problem is rule C. If I add the 'Show Ticket' permission, customer A
> will see tickets from cust B, cust C ... and if i don't cust A won't see
> its own tickets anymore  (when they are owned by someone else ... a
> technical staff member for example )
>
>
> If someone here use a single queue for several users without any privacy
> problem,  please give me the acl's : )
I've checked this and it works, at least user could find his tickets.
May be you mean that "Quick search" list of queues is empty?

>
> max.
>
>
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--
Best regards, Ruslan.



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