[rt-users] RT 3.4.4 , ACLs and privacy

[Todd Chapman]

On Sun, Dec 04, 2005 at 10:22:50AM +0100, Maxime Levasseur wrote:
> >>>
> >>I'm a little bit less lost now but my problem isn't solved.
> >>My problem is here, i have this ACL for my queue :
> >>
> >>A- System Groups / Privileged : Create ticket - Reply to ticket - See 
> >>queue
> >>B- Roles / Requestor Rights => See Queue - Show ticket - Reply to ticket
> >>C- User Defined groups / Customers ==> See Queue - Create tickets.
> >>
> >>Problem is rule C. If I add the 'Show Ticket' permission, customer A
> >>will see tickets from cust B, cust C ... and if i don't cust A won't see
> >>its own tickets anymore  (when they are owned by someone else ... a
> >>technical staff member for example )
> >>
> >>
> >>If someone here use a single queue for several users without any privacy
> >>problem,  please give me the acl's : )
> >
> >I've checked this and it works, at least user could find his tickets.
> >May be you mean that "Quick search" list of queues is empty?
> >
> >
> 
> Thanks for your time Ruslan, Todd
> 
> You're absolutely right : user can find his tickets, and only his 
> tickets will appear ... AND 'Quick search' list of queues is empty ? How 
> to explain it ( the requestor is allowed to 'See queue' ) ? How can i 
> change it to make my user happy by viewing his tickets in the Quick 
> Search list ?
> 

Oh, wait. If there are using the Self Service interface then they
don't see Quick Search.