[rt-users] Subject modification issues

[Ruslan Zakirov]

On 12/1/05, Subredu Manuel <diablo at iasi.roedu.net> wrote:
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>  Hi,
>
>  I have a very simple/complicated question. We have a RT instance with ~
> 50 queues. We need a very simple thing. The subject of emails to contain
> the queue name instead of rt_name.
>  Ex:
>   now:     [roedu.net #345] - queue support
>   we need: [support #345]
>
>  Do you think this is posible ? Is RT using the email subject for
> internal issues ? I wanted to modify the code to change the subject but
> I'm afraid not to break anything.
>  Did anyone done this before ? Is it possible ?
It was discussed many times. you can use next format "[roedu.net #345]
[support] ....", see
"Admin Comment" template that comes with RT for example how to add
"[tag]" to the subject and http://wiki.bestpractical.com/?CodeSnippets
for examples how to get queue name.

>
> - --
> =========================================
>  inf. Manuel SUBREDU
>  Network Engineer at RoEduNet Iasi
>
>  Phone:     +40 (232) 201007
>             +40 (742) 088067
>  Email:     diablo at iasi.roedu.net
>  website:   http://manuel.iasi.roedu.net
> =========================================
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--
Best regards, Ruslan.