[rt-users] creating web froms to interface with a queue

[Todd Chapman]

On Mon, Dec 12, 2005 at 02:42:17PM +1100, john habermann wrote:
> Hi
> 
> I am currently doing an evaluation of job tracking systems and was
> wondering about creating web forms that provide an interface for
> people to submit requests to an RT queue. Looking at something like
> PloneCollector you can create a tracker item and then design the
> schema to interfact with the queue. This will then give you the form
> that you use to submit your request to the queue.
> 
> Does RT have anything like that, I couldn't see anything in the RT
> Essentials book or the wiki. If I wanted to have a form in my intranet
> for example to submit a request to an RT queue would I just build the
> form based on the default fields and custom fields I have created for
> that queue and then just have the form send the submission to the
> email associated with that queue? Is that the easiest way to do this?
> 
> I can see from the rt used for cpan that they have forms generated by
> requester tracker that interface to each queue. I just can't see where
> it is explained how that sort of thing can be done. Perhaps that is
> all part of the customisation of RT documentation I had a look at in
> the wiki but i didn't notice it.
> 
> Thanks for any help and if anyone is interested in the review we are
> doing it is available at http://www.ngogeeks.com/node/349

John,

There are a number of possible solutions. If the web form
would be on the same box as RT, you could use the RT API
to directly create tickets.

If RT is remote, you could use the REST interface. E-mail
would be fine for submitting tickets but not for looking
up information on open tickets.

-Todd