[rt-users] Setting Different Subjects for differnent queues

[Adrian Carter]

Nathan,
    I wanted a similar effect. This file will alter the 'tag' to be 
rt_name:Queue_name ... In my case, that becomes things like 
ISP:NS_Support or ISP:NS_Admin

    I then use the RT_SiteConfig.pm to set a new SubjectRegex such as:
    Set($EmailSubjectTagRegex, qr/ISP:\w+/ );

    Change the "ISP" in the above to match to your current $rt_name (I 
could have used $rt_name, but I hacked it for me :P :) try it and it 
might make it all transparent for you... ).
    The SendEmail_Local.pm file I actually picked up through an old 
install of RTx::Foundry - So compliments to the original author there 
who let me stumble upon this 'trick'.

    Add the attached file into /opt/rt3/local/lib/RT/Action 

    If you want to alter it further, it is fairly straight forward to 
look in the attached file to see how its built.

    The advantage of doing it this way is its a clean 'overlay' that 
will work when you upgrade RT.. the SendMail_Local just overwrites the 
specific function it needs too. I had this working for 3.4.X and now use 
it in my current 3.5.5 install.

Hope this helps

Adrian

   

Nathanial Swallen wrote:

> It doesn't seem possible to change the original subject tag (with the 
> company name) in the templates. How can I set variable subjects for 
> each queue? This would make organization much more easy for internal 
> use and would be more informative for customers when it comes to 
> auto-replies and notifications.
>
>  
>
> *Nathanial Swallen*
> /Billing Admin/
>
> 	
>
> *iNode / Qualmax*
> 488 Lincoln St.
> Eugene, OR 97401 
> <http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=488+Lincoln+St.&csz=Eugene%2C+OR+97401&country=us> 
>
>
> nathan at inode-x.com <mailto:nathan at inode-x.com>
>
> 	
>
> tel:
> mobile:
>
> 	
>
> 541-868-2904
> 541-579-1054
>
> 	
>
>  
>
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-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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