Announcement RTx::Statistics 0.1.7 available (was RE: [rt-users] blank pages after statistics install)

[Kelly F. Hickel]

> -----Original Message-----
> From: Rob Wilson [mailto:robw at plattformad.com]
> Sent: Friday, December 23, 2005 6:22 AM
> To: Kelly F. Hickel
> Cc: todd at chaka.net; jesse at bestpractical.com; robw at plattformad.com; rt-
> users at lists.bestpractical.com
> Subject: Re: Announcement RTx::Statistics 0.1.7 available (was RE:
[rt-
> users] blank pages after statistics install)
> 
> Kelly, I just installed this on my test server. every time I click on
> ticket trends by day RT crashes.
> I did remove the mason_data/obj directory and then restarted apache.
> 
> Rob

Rob, are there any errors anywhere?  When you say RT crashes, do you
mean that the http server itself is going down? Or An RT process in it?
Does the browser show anything?
This page is working fine in my test setup....

-Kelly

> 
> > OK,
> > I've put in the changes from Les, Todd and Stephen, I've test it
with a
> > queue named "test(paren)", and it seems to work.
> >
> > Hopefully this will fix those folks that are seeing the blank pages.
> >
> > Download from the usual place.
> >
> > -Kelly
> >
> >
> > -----Original Message-----
> > From:	rt-users-bounces at lists.bestpractical.com on behalf of
Kelly F.
> > Hickel Sent:	Thu 12/22/2005 5:15 PM
> > To:	Todd Chapman; Jesse Vincent
> > Cc:	Rob Wilson; rt-users at lists.bestpractical.com
> > Subject:	RE: [rt-users] blank pages after statistics install
> > DAMN.  I renamed the file but forgot to rename the variable.
> >
> > <sigh>
> >
> > OK, well, no promises, but I'll try to get out a 0.1.7 with this
change
> > in the next few days.......
> >
> > Watch this space.....
> >
> > --
> >
> > Kelly F. Hickel
> > Senior Software Architect
> > MQSoftware, Inc
> > 952.345.8677
> > kfh at mqsoftware.com
> >
> >
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >> bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
> >> Sent: Thursday, December 22, 2005 4:51 PM
> >> To: Jesse Vincent
> >> Cc: Rob Wilson; rt-users at lists.bestpractical.com
> >> Subject: Re: [rt-users] blank pages after statistics install
> >>
> >> It's probably because component
> >> html/RTx/Statistics/Elements/StatColumnMap
> >> which declares global $COLUMN_MAP, thus clobbering
> >> the one RT declares.
> >>
> >> Whoever the author is needs to give it a unique name.
> >>
> >> Been there, done that...
> >>
> >> -Todd
> >>
> >> On Thu, Dec 22, 2005 at 03:32:53PM -0500, Jesse Vincent wrote:
> >> >
> >> > > So if it works, it's a Christmas present;
> >> > > And if it doesn't you can blame it on the Egg Nog?
> >> >
> >> > In this case "It" is Jifty, our new Web application framework,
> > complete
> >> > with automatic database setup and upgrade support, a clean new
> > syntax
> >> > for model class definitions, AJAX support (with equivalent
> > functionality
> >> > for non-AJAX browsers), support for continuations-based web
> > programming
> >> > and a built in database admin UI.
> >> >
> >> > We're using it for a "new thing" that's not quite ready for
release
> > yet,
> >> > but when I tried to create the second application (a wiki), it
took
> > me
> >> > about two hours (and less than 100loc) to go from 0 to Wiki.
We've
> >> > since refined things quite a bit. I'm pretty sure I could build
the
> > same
> >> > thing on stage in < 10 minutes and 20 loc. ;)
> >> >
> >> > Oh, and it comes with a pony.
> >> >
> >> > Jesse
> >> > _______________________________________________
> >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >
> >> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >> >
> >> > Download a free sample chapter of RT Essentials from O'Reilly
Media
> > at
> >> http://rtbook.bestpractical.com
> >> >
> >> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
> > and
> >> > San Francisco - Find out more at
> >> http://bestpractical.com/services/training.html
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >>
> >> Download a free sample chapter of RT Essentials from O'Reilly Media
at
> >> http://rtbook.bestpractical.com
> >>
> >> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and
> >> San Francisco - Find out more at
> >> http://bestpractical.com/services/training.html
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Download a free sample chapter of RT Essentials from O'Reilly Media
at
> > http://rtbook.bestpractical.com
> >
> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and
> > San Francisco - Find out more at
> > http://bestpractical.com/services/training.html
> 
>