[rt-users] good way to initiate contact with a user by creating a ticket?

[Duncan Shannon]

Hi-

How are you using RT to initiate contact out to an end user (as opposed
to reacting to inbound contact from users)? 

I'd like to initiate communication with someone thru RT, and some users
get it, but overall the message that is sent that precedes the message
from me leads users to believe there is no real message (the
communication I want to initiate with the customer) down below.

Are any of you using RT to initiate outgoing communication and having
success with the end user recognizing the intent and following thru with
it (and not having them see it as an auto generated email and ignore it)

Thanks
dunacn