[rt-users] Upgrade 3.2.2 to 3.4.0, SlefService/Create.html No queue in drop menu

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Wed Feb 2 04:09:14 EST 2005


Hugues Lepesant wrote:
> Hello,
> 
> I've upgrade our RT from 3.2.2 to 3.4.0 as describe in README.
> And now in SelfService, when a user want to open a ticket, there is no 
> Queue in drop menu juste Queue(). But when I give "Let the user be 
> granted rights" and he access to / all the Queue he can see are in the 
> "Quick search" and the "Quick tiket creation" and in "New ticket".
> 
> This thing does not happened in 3.2.2.
> 
> Any idea ?
Your unpriveleged users should have SeeQueue and CreateTicket rights for 
queues you want.

> 
> Hugues
> 
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