[rt-users] Turn priority escalation from day to hour

[John Enok Vollestad]

John Enok Vollestad wrote:

> Escalate-priority would need at parameter that specified that it 
> should escalate for hours and not for days.  While one is at it one 
> should perhaps just escalate for only working hours?  Also the labling 
> of the escalation periode (due) has to be changed according to the 
> escalation type.  "days/hours"

Another thing is that there would be quite some noice in the history of 
the request to have one line per hour or second hour.  Would then need 
an option to disable showing them to get it readable.

Not so simple after all.. :-(

-- 
John Enok Vollestad  |  System Administrator
jev at nr.no  |  +47 22 85 26 45
Norwegian Computing Center (NR)  |  http://www.nr.no/