[rt-users] Automatically add CCs to a ticket based on creation

Covington, Chris ccovington at plusone.com
Sat Feb 12 08:13:20 EST 2005


Hi all,

Sometimes users will copy other employees in their questions to the help
desk.  How can we setup RT 3.2.1 so that these people will automatically
receive updates, etc. as would the person who had created the ticket?

thanks
Chris



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